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Updated 15th April 2020
In these uncertain times, we understand that coronavirus is a concern for all our customers.
As much as possible and because we sell online, Moments that Unite are currently operating business as usual, and want to assure all of our couples and clients that we are working to ensure that we continue to do so for as long as possible by keeping in close contact with our suppliers, couriers and other necessary third parties.
We are currently maintaining a stable stock level to ensure we are able to keep working should any of our suppliers have to close temporarily during the lock down. We are also in regular contact with our key suppliers regarding their own contingency and business continuity plans so that should any issues arise, we can mitigate the potential risks as soon as possible.
At the current time, our suppliers (many of whom hold all their stock and manufacture in the UK) are all holding more stock than usual to keep their businesses running should the worst happen and a site has to be shut temporarily.
Should any supply chain issues arise, we will update this page and inform any affected customers as soon as possible.
For the time being, we are changing our delivery practices to only use Royal Mail and Hermes. We will use Royal Mail for orders that can fit into a postbox, and Hermes for others as I can arrange contactless collections for these to save our trips to the post office. For the duration of this period, we are only offering a standard (free) delivery service option within the United Kingdom, and standard International Tracked for overseas deliveries.
Please note that we can not currently guarantee delivery times for overseas shipments, and deliveries within the UK might take longer than usual.
Both Royal Mail and Hermes have introduced new measures to restrict the amount of contact between delivery drivers and those receiving the parcels. This is all to ensure that their services can continue in a manner that is safe for both their staff, and those receiving the parcels. Throughout this time, it is likely that Royal Mail will not ask you to sign for parcels yourself; this is to prevent their handheld devices being passed back and forth between people. We would ask that you comply with this policy as it is for your protection as well as the delivery drivers. You can find out more about Royal Mail's policies here and Hermes' policies here.
As a precaution, I am extending my advertised production times. This is a precautionary measure to help us to manage our clients' expectations in a time where delays with our suppliers or the postal service are possible.
Until circumstances settle, we are working to a 15 working day production time, and a delivery time of up to 5 working days once the parcel leaves us. Both of these time frames allow for delays with Royal Mail, delays with our suppliers and for the potential of a delay in us being able to get parcels posted.
Where possible we will always get orders out in shorter time frames, however please be aware that this might not always be possible.
At the current time, I am working as usual responding to queries, providing quotations and getting stationery printed and sent out. If you have any queries at all regarding our business or our coronavirus plans, you can reach me by email, phone, or through our Contact Us page.
We will continue to monitor the situation and government guidance and will update this page and our policies accordingly.
I would like to take this moment to thank you all for continuing to support my business throughout these uncertain times, and to wish you and your families the very best of health.
Have a question? Just want to send us some love?
Give us a shout at: firstname.lastname@example.org